Table of Contents

I. Preface to the Report .............................................3

I. Instructions for the preparation of the report ............................................. 3

2. Founder's Philosophy . ............................................. 3

Third, the company profile ................................................. 3

 

2. The text of the report ............................................ 5

First, the enterprise quality concept. ............................................. 6

Second, enterprise quality management. ..............................................6

3. Quality and integrity management. ..............................................9

Fourth, the basis of quality management . .............................................11

5. Product quality responsibility. .............................................13

VI. Concluding remarks . ...................................................15

 

1. Preface to the report

 

1. Instructions for the preparation of the report

This report is for Taizhou Baiguan Pump and Valve Technology Co., Ltd. (hereinafter referred to as "the Company") in 2022 The "Enterprise Quality Credit Report" released publicly in the year is combined with the company The 2022 annual quality integrity system construction was compiled. The Company warrants that the information contained in this report does not contain any false records or misleading statements.

Report organization scope: Taizhou Baiguan Pump and Valve Technology Co., Ltd

Report time range: January 2022 - 2022December

Report release cycle: 1 time/year

Report data description: The data involved in the report comes from the company, and the data is true and valid.

Second, the founder's concept

The founder of Taizhou Baiguan Pump and Valve Technology Co., Ltd. has always adhered to the most passionate and persistent pursuit, continued to develop tank valve technology with international leading level, and provided the safest, most reliable and best cost product solutions for the industry.

 

3. Company Profile

Shanghai Baiguan General Machinery Co., Ltd. and Taizhou Baiguan Pump and Valve Technology Co., Ltd. have joined hands to register the same brand "Baiguan", which are located in Shanghai Fengxian Zhuanghang European Industrial Park and Jiangsu Taixing Hongqiao Industrial Park.

Baiguan, China's earliest manufacturer and exporter of tank container valves, has obtained seven invention patents for tank container valves after 16 years of independent research and development, breaking the history of a few countries in Europe and the United States that have monopolized the market. It has obtained CCS, ISO9001, TS (pressure piping components, safety valves) and BV certifications from China Classification Society; With the production of world-class tank valves as its own responsibility, its quality and continuous innovation ability has been recognized by various end users and tank manufacturers in the global industry. The advanced management concept is applied to the group's management mode, and the advanced SAP resource management and barcode warehouse management system are used to manage the products. With world-class manufacturing equipment capabilities, product development and manufacturing technology to reach the world's leading level, Baiguan implements a global strategy, has opened direct sales companies or offices at home and abroad, and has established strategic partnerships with a number of overseas agents and distributors to become a world-class pump and valve manufacturer from China, providing a full set of engineering solutions for tank container users. Hundreds of "valves" are put together, the crown is the best in the world, the company respects the spirit of encouragement, dedication and dedication; Learn the style of Confucianism and business, be a man and a businessman; It is necessary to be sincere, sincere and good; Advocate customer first, mutual benefit; Science and technology, relying on product quality, relying on God's friends, we sincerely invite the talents of the eight directions to join forces with the alliance and win the title of Jiuzhou.

 

 

 

 

 

 

 

 

 

 

2. The main body of the report

 

First, the enterprise quality concept

Baiguan adheres to the quality policy of "excellence, sincerity for heart, and pursuit of perfection", as well as the quality concept of "continuous improvement to meet customer needs for quality", and demonstrates quality integrity with high-quality products. Baiguan consistently pursues to win by quality, always regards product quality as the life of the enterprise, and strives to develop into an excellent domestic enterpriseto provide excellent products and services for users around the world.

Baiguan attaches great importance to emphasizing the excellence of every product and every service detail, providing guarantee for the quality and safety of products and services from many aspects, and embodying quality responsibility and quality integrity with real and high-quality products and services. Customer value is the core value of the brand. Paying attention to customer needs, meeting customer wishes, and constantly improving the actual benefits brought to customers by products and services are the fundamental principles of our products and brands. Since its establishment, Baiguan has established a relatively complete after-sales service system, customer service system and continuous improvement system.

In recent years, with its strong scale and strength advantages, Baiguan has been diligently pursuing the road of specialization and constantly creating market miraclesThe strict and scientific quality management system has promoted the continuous improvement of the quality of Baiguan productsBaiguan's brand influence and reputation in the industry have continued to rise, and at the same time, it has been continuously recognized by governments at all levels and industry groups.

Since its establishment, Baiguan has attached great importance to the construction of corporate culture. The general manager compares culture to soil, talent to seedlings, mechanism to environment, and enterprise management to cultivation, and understands the relationship between the development foundation of an enterprise and its operation and management from the dialectical relationship between soil, seedlings, environment and cultivation. Through unremitting efforts, a strong source of enterprise development with "culture + talent + mechanism" as the core has been formed, and a solid foundation for the development of Baiguan has been laid.

 

 

Second, enterprise quality management

 

Baiguan always implements the total quality management model. In R&D, production, sales, after-sales, service and other links, we strive to achieve quality management in the whole process; quality management with full participation; Comprehensive and integrated quality management. Everything is for users, everything is based on prevention, everything is based on facts and data, and everything is done according to specifications.

(1) Quality management organization

Baiguan has set up an independent quality management department to lead, coordinate, organize, manage and supervise all aspects of quality planning, quality control, quality assurance and improvement, and implement BaiguanQuality decisions at the highest level. Under the leadership of the general manager, the company is divided into marketing lines, manufacturing lines, and functional lines as a whole, and adopts the mixed management of the linear functional system and the business division system. Establish a reward system for full participation to motivate all employees to devote themselves to quality construction and improvement.

(2) Quality management system

Baiguan has passed the ISO9001 quality system certification of China Classification Society, CCS factory certification of China Classification Society, ISO14001 environmental management system certification, and OHSAS18001 occupational health and safety management system certification. French Bureau of Shipping BV factory accreditation certification, American Society of Mechanical Engineers ASME-U certification, Lloyd's Register product certification, industry standard product certification enterprises.

Baiguan always puts customers first, makes excellent products and providesExcellent service. The spirit of Baiguan people's pursuit of perfection is reflected in the quality policy of BaiguanBaiguan people's pursuit of continuous improvement of quality level and the spirit of continuous improvement are also reflected in Baiguanquality objectives.

Baiguan's quality policy: excellence, sincerity for heart, and pursuit Beauty.

From senior leaders to grassroots employees, Baiguan implements a quality management responsibility system, with four aspects: organizational guarantee, system guarantee, system guarantee and performance guaranteeto ensure that quality control is in place.

Organizational guarantee: Baiguan has established a sound quality management structure.

System guarantee: Baiguan has passed the China Classification SocietyISO9001 quality system certification, CCS factory certification of China Classification Society, ISO14001 environmental management system certification, OHSAS18001 occupational health and safety management system certification, French Bureau of Shipping BV factory accreditation certification, American Society of Mechanical Engineers ASME-U certification, Lloyd's Register product certification, industrystandard product certification, etc.

System guarantee: The company has formulated various systems, established a comprehensive manufacturing process monitoring, purchased raw material testing, product factory inspection, and regularly send products to the state for inspection quality control mechanism.

Performance assurance: The company attaches great importance to the measurement and evaluation of product and service quality, such as measuring customer satisfaction with the company's product quality and service quality, product quality reputation, product pass rate, etc., and includes them in the assessment.

The company attaches great importance to the quality training and education of employees, and has set up a special training department to conduct management and training system research on employee training and education, and has incorporated training projects into the performance management of each employee. Each manufacturing line and branch of the company has set up a training group to conduct special training on process, product and quality for all employees every month. Each department of the company formulates and implements quarterly training plans every quarter, and also organizes various special training activities, as well as hires teachers from external training institutions to conduct special training, and regularly dispatches outstanding employees to go out for training. The company improves the quality skills of employees through continuous training, and takes this as one of the reference standards for the elimination of employees, so as to continuously improve the quality level and ability of employees.

(3) Quality and safety risk management

Customer satisfaction is the driving force for us to move forward, customer dissatisfaction is the basis for our improvement, and actively provide customers with various communication channels to solve their various concerns and obstacles before and after product purchase, all kinds of difficulties in the use of products, and ensure the safety and reliability of products in use.

In order to ensure the normal use of products and the monitoring and risk assessment of major quality and safety accidents, the company has formulated a series of systems such as "Quality Accident Handling and Improvement Management Measures", and established a general manager of the company As the core strategic leadership and co-ordination organization, quickly and effectively respond to various risks. The company has established a sound tracking and handling mechanism for crisis quality and safety accidents in the customer service system, and set up a special major accident handling team to be responsible for the whole process of follow-up and treatment of quality and safety accidents, and always identify the quality and safety risk points of products in the process of planning, design, manufacturing, transportation, installation and use, so as to fundamentally eliminate the occurrence of quality and safety risks. The handling and control of the above-mentioned risks are guaranteed by a special system, full-time departments and leaders are responsible, and there are standard operating procedures, which are fast and efficient, and have strong control. Since its establishment, the company has not had major risks and crisis events, and enjoys a good reputation in the industry.

In order to solve all kinds of problems and complaints for customers in a timely and effective manner, ensure continuous and high-level customer satisfaction, establish a solid customer relationship, and promote the long-term improvement of the reputation of Baiguan brandThe company has set up a customer service center for customers across the country, and equipped with professional customer service personnel to establish a relationship with end customers and solve various service problems for customers in real time.

 

3. Quality and integrity management

 

Baiguan unremittingly puts the construction of quality and integrity in a prominent position, adheres to the open principle of "overall planning, step-by-step advancement, self-discipline and social supervision", and makes every effort to promote BaiguanConstruction of quality and integrity system. Baiguan continuously improves the quality and integrity standard system; Establish and improve the internal quality credit reward and punishment mechanism of the enterprise; Strengthen the construction of a culture of quality and creditworthiness.

(1) Quality commitment

Integrity and law-abiding are the foundation of Baiguan's success, and it is also the foundation of continuous operation. Baiguan's values of "fairness and brightness" are the best interpretation of integrity and law-abiding. From small to large, from weak to strong, although on the way forward all the bumps, through hardships, but still all the way through the thorns, the achievement of today's status.

With the continuous improvement of material life, the level of consumer demand for products is also gradually improving, with the increase of network information, Baiguan R&D department has been paying close attention to the basic configuration and structure of products, and comparing data and information, so as to understand customer requirements.

Under the spur of the core concept of "fairness and brightness", Baiguan directly supervises and audits, human resources and procurement Development and other functional departments have comprehensively established a credit assessment and management system for internal employees and upstream and downstream related parties. 100 crownsPeople dare to analyze themselves, dare to criticize and self-criticize, but also dare to assume social responsibility, and strive to drive upstream and downstream suppliers, distributors and partners to jointly maintain the integrity of the social business environment while standardizing and improving the internal. The company strictly abides by the "Advertising Law", "Product Quality Law", "Standardization Law", and other laws and regulations, strictly implements product standards, meets customer requirements, puts an end to false publicity, resolutely resists counterfeit and shoddy, defrauds customers and other untrustworthy and illegal acts, does not infringe on the legal rights and interests of other enterprises, follows the principle of fair, open and just competition, abides by market rules, carries out orderly competition, and builds a market environment of honest management and fair competition.

(2) Operation management

In order to meet the requirements of key processes and complete the company's strategic goals, we have designed key processes such as product design, raw material procurement, production process, and after-sales service.

Baiguan hires domestic senior designers to conduct research and development of new products and new processes, pays attention to the application of process technology and market information, designs, manages and improves the R&D process system, reviews and confirms according to different stages and nodes of the R&D process, and sets up indicators for measurement and control.

The company will be new technology, new technology, all kinds of production and operation information, fully integrated into the entire manufacturing process, with the help of the integrated order management system platform, as well as deep industry practical experience and technical capabilities, optimize the process to continuously improve the value of product process flow, to meet the requirements of customer quality, delivery, cost, in the past three yearsThe on-time delivery rate of the products is maintained at more than 95%, which has been highly praised and trusted by customers.

In order to respond quickly and efficiently to customer complaints, the company clearly stipulates the responsible departments/people and follow-up processes for the response, follow-up, handling, reply, and improvement of customer complaintsYears of production and sales experience, we have established a complete set of rapid response, handling and improvement mechanisms for complaints, to ensure that customer complaint channels are unimpeded, and more importantly, to solve complaints and other after-sales service problems in a timely and professional manner, collect customer opinions and suggestions, and sort out feedback to the relevant responsible departments for improvement, so as to enhance customer satisfaction.

(3) Marketing management

In order to strengthen the quality control and quality responsibility in the terminal marketing of products, and ensure the product safety of consumers, Baiguan Company practices BaiguanThe quality concept of "all-round quality control, whole-system quality management, and whole-process quality control" put product quality and safety in the first place in cooperation with dealers at all levels. In order to ensure that consumers' product design, production, installation, quality, after-sales product quality and service quality are clarified in the form of legal contracts, and guaranteed through enterprise security and customer protection.

Enterprise security: the company has developed a series of documents on product safety and after-sales service system, from product design, pricing, production, transportation, installation, after-sales service and other aspects of the agent terminal marketing system clear, strengthen agents at all levels to pay attention to customer product quality and product user feelings, so that the system standardizes product management, the concept of advocating product quality management, performance assessment of product quality management, Let consumers really be comfortable, convenient and feel the high-quality product quality service when using our Baiguan products.

The company has established an after-sales service network all over the world, from service acceptance, preparation, site survey, problem handling to follow-up service, so as to quickly collect customer feedback, timely deal with customers' quality objections, and solve various after-sales service problems for customers.

Fourth, the basis of quality management

Baiguan has consistently adhered to the concept of winning by quality, and has always regarded product quality as the life of the enterprise, and implemented the general manager of quality and safety manufacturingResponsibility. The company has established a comprehensive production process monitoring, purchased raw material testing, product factory inspection, after-sales service and customer service mechanism, as well as a quality control mechanism that regularly sends products to national institutions for inspection.

(1) Standard management

The company's products implement national standards, and the standards are filed with the government quality supervision department. The company's production technology level is in the leading position in the industry, and the product performance indicators have reached the international advanced level.

(2) Measurement management

According to the requirements of the state and the company, the instruments and equipment that meet the requirements of product quality inspection and production control are configured. The management and use of equipment we achieve "three good" (good management, good use, good condition), "three prevention" (dustproof, moisture-proof, shockproof), "four" (operation, maintenance, inspection, simple maintenance), "four fixed" (fixed person storage, fixed person maintenance, fixed room storage, regular calibration) to ensure the safety and reliability of instrument and equipment performance. And for each instrument and equipment, an equipment file has been established, including the equipment name, specification model, number, manufacturer, factory date, certificate, instruction manual and maintenance (calibration) records and verification certificates in the operating procedures, equipment maintenance plan, etc. A special engineer has been set up to carry out special management of instruments and equipment, and to establish self-calibration procedures and self-calibration records of instruments and equipment, and to make self-calibration records.

(3) Certification management

Baiguan has passed ISO 9001 quality management system certification, ISO14001 environmental management system certification, etcImplement the implementation of the certification work, implement supervision and review every year, continue to improve and improve, continuously optimize the process and technological transformation, improve the core technology, and promote technological reform and innovation to lead the progress of the industry.

(4) Inspection and testing management

Baiguan products are a brand of national supervision and testing product quality, and have established a perfect quality control mechanism for purchasing raw material testing, product factory inspection, and regularly sending products to national institutions for inspection. The company's raw material procurement selects the world's best suppliers to ensure quality and safety from the source. The company attaches great importance to technical research and product testing, in 2002, Baiguan took the lead in the country to develop the successful "formaldehyde-free blockboard", which became the first in the industry and was rated as a national inspection-free product.

The company has always attached great importance to the technological innovation ability of the enterprise. In the increasingly competitive home furnishing industry, the company has always been in the leading position in the industry, adhere to the innovation to promote development, and constantly independent research and development of high-tech new equipment, new materials, new processes, new technologies, enhance the technical level and competitiveness of the enterprise, so that the company's technical level has always been in the forefront of the industry.

 

Fifth, product quality responsibility

 

Baiguan adheres to the quality policy of "excellence, sincerity for heart, and pursuit of perfection", as well as the quality concept of "continuous improvement to meet customer needs for quality". Baiguan consistently pursues to win by quality, always regards product quality as the life of the enterprise, and strives to develop into the world's bestEnterpriseThe company provides excellent home furnishing products and services for global users, so as to better achieve benefits for enterprises.

(1) Product quality level

The company's production technology level has been in the leading position in the industry, and the product performance indicators have reached the international advanced level. In terms of production scale, product variety and production technology, compared with domestic and international counterparts, the company currently has a leading competitive advantage. In the past three years, the company's product quality has been steadily improved, the product factory pass rate has been maintained for many years, and the customer satisfaction rate has been continuously improved every year.

Through the application software ordering system, the company's training department will conduct special training for new or modified orders caused by shopping mall design negligence, and the process department and quality department will analyze the design errors that are easy to confuse in the shopping mall and make training materials, so that the design errors of shopping mall designers will decrease year by year. Through quality and process research, as well as the application of information systems in workshop processing engineering, factory errors have also been reduced year by year. By using materials of stable and excellent quality, the percentage of defects that occur during the five-year warranty period after the sale of the product continues to decrease. Through the above all-round services, the incidence of customer complaints has been continuously reduced.

(2) Product after-sales responsibility

Customer satisfaction is the driving force for us to move forward, customer dissatisfaction is the basis for our improvement, actively provide customers with various communication channels, solve their various concerns and obstacles before and after product purchase, all kinds of difficulties in the use of products, etc., and collect customer opinions and suggestions after the use of products, for which we have established a top-down, multi-channel customer relationship network, and establish a good customer relationship with all kinds of customers. To meet and solve customer demands, we should think and manage from a strategic perspective that affects or even determines whether the company can develop in the long run.

 

 

(3) Corporate social responsibility

Over the years, the company has earnestly fulfilled its social responsibilities, has been doing a sense of social responsibility of the enterprise, the development of the economy and the fulfillment of social responsibilities organic unity, the corresponding economic, environmental and social responsibilities as a conscious behavior. Taking corporate social responsibility as the basis for improving competitiveness has won the recognition of governments at all levels, consumers and all walks of life.

1. Humanistic care for employees

Baiguan in the pursuit of its own development at the same time, never forget to contribute to the company's employees, the company's leaders care about the needs of employees, and effectively put the company's concern for employees, Care is passed on to every employee, so that all employees can share the fruits of enterprise development.

2. Creation of corporate culture environment

The construction of corporate culture environment is an important embodiment of the construction of modern corporate culture, and Baiguan attaches great importance to the creation of corporate culture environment, so as to provide employees with better working space and build a platform for corporate culture communication. Showcase the company's external image and culture.

3. Recreational activities

The company pays attention to the balance between the work and life of employees, advocates effective working methods and healthy life concepts, normalizes and systematizes employees' cultural activities, and integrates them into the daily management of the enterprise. The company will hold year-end travel and other rich activities for employees every year.

4. Construction of working and living environment

Baiguan adheres to the people-oriented, pays full attention to the various demands of employees, and creates a good working and living atmosphere for employees. In terms of work, Baiguan pays attention to the career management of employees, strengthens the cultivation of employees' personal qualities, regularly carries out training for employees, and has a perfect talent training system and performance appraisal system to provide employees with growth opportunities and development channels.

(4) Quality credit records

Through the statistical analysis of customer satisfaction through questionnaire surveys, daily return visit reports, regular surveys and special surveys of sales staff, the satisfaction level of end customers has risen steadily in the past three years, indicating that the company's comprehensive service level to customers is mature and stable. The company has always attached importance to and is committed to the continuous improvement of customer satisfaction.

The company has always required and guaranteed that customer complaints will be responded to in a timely manner, and stipulate that within 2 working days to contact customers to give a preliminary solution, in this regard, Baiguan has established a relatively complete after-sales service system Deal with customer service problems in a timely manner, and maintain a high satisfaction rate for customer complaint handling.

 

Concluding remarks of the report

Enterprise tenet: "The great Baiguan family, a new benchmark for the intelligent industry!" ”

Corporate vision: to provide full-condition fluid engineering solutions, to create a well-known domestic valve production and complete set of enterprises with excellent competitiveness.

Enterprise mission: focus on our business, listen to the needs and ideas of customers, and strive to become the best supplier for customers.

 

 

 

Taizhou Baiguan Pump and Valve Technology Co., Ltd

March 2023